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BigEasyPhones.com

BigEasyPhones.com is a reseller of Doro phones, mobile phones and accessories. We aim to provide as broad a range of easy to use mobile phones as possible to provide our customers with as much choice as possible.

Payments

You can use the following cards to make online payments on our website:
Visa, Visa Delta, Maestro/Switch/Solo & MasterCard

Please note that at the moment we can't accept payments from abroad and we are currently a UK only website.

Returns

For returns please call 0844 257 8000  Monday - Friday 09:00 - 17:00
or email customerservices@bigeasyphones.com
for more information go to our Delivery and Returns page

Complaints Policy

Our business is based around high quality customer service but on the rare occasion we receive a complaint we aim to deal with it as fairly and effectively as possible. If you have any complaints or issues with the service that you have received from BigEasyPhones please email your complaint to customerservices@BigEasyPhones.com or call

0844 257 8000   Monday - Friday 09:00 - 17:00

Alternatively you can write to us at the following address:

BigEasyPhones.com, 10 Milton Road, Hampton, Middlesex, TW12 2LJ

Do not use this address for any returns. Any returns sent to this address will be refused and no responsibility shall pass to BigEasyPhones without prior authorisation for a return.

Data Protection

We will take all reasonable care to ensure that any details that you submit to us are kept as secure as is possible and that the details you pass to us will be kept only to process orders. You have the right to withhold personal information that is not needed for the transaction.

When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, email address and contact telephone number. All information is collected in accordance with the data protection act 1998.

We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email requesting this.

If you have any questions about our privacy or security policy's you can contact the customer services department at customerservices@BigEasyPhones.com